Privacy Policy
Last updated: February 8, 2026
DiamondPayments.io
A DBA of Diamond Hand Empire Inc.
Effective Date: 2/8/2026
Business Address:
1640 Camino Del Rio N. #882775
San Diego, CA 92108
United States
1. Introduction
Diamond Payments ("Diamond Payments," "we," "us," or "our") respects your privacy and is committed to protecting the personal and business information you provide when accessing or using DiamondPayments.io (the "Website" or "Service").
This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our merchant processing services.
By using the Website or submitting information to us, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
We may collect information including, but not limited to:
- Business name, address, phone number, and email
- Owner/principal name and contact information
- Tax identification numbers (EIN/SSN where required for underwriting)
- Banking information for settlement and funding
- Government-issued identification
- Processing volume, ticket size, and business model details
- Communications with us (email, phone, forms, and SMS messages)
2.2 Automatically Collected Information
When you visit our Website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited and usage activity
- Cookies and similar tracking technologies
3. How We Use Information
We use collected information to:
- Evaluate and process merchant applications
- Facilitate payment processing services
- Comply with legal, regulatory, and banking requirements
- Monitor fraud, risk, and compliance
- Communicate regarding accounts, services, terminal support, or customer assistance
- Send service-related SMS messages where consent has been provided
- Improve our Website and services
4. Sharing & Disclosure of Information
We may share general business and account information with:
- Acquiring banks and sponsor banks
- Payment processors and gateways
- Underwriting, risk, and compliance partners
- Identity verification and fraud-prevention providers
- Government or regulatory authorities when legally required
We do not sell personal information for marketing purposes.
5. SMS & Mobile Opt-In Data Protection
Notwithstanding any other provision of this Privacy Policy, mobile phone numbers, SMS consent records, opt-in data, and messaging consent status will not be shared, sold, rented, disclosed, or transferred to any third parties or affiliates for marketing or promotional purposes.
Mobile opt-in information is used solely for service-related communications, including merchant account support, payment terminal assistance, underwriting requests, compliance notifications, and operational account updates.
No mobile opt-in data will be transferred to external organizations except:
- As required by law, or
- As strictly necessary to provide core merchant processing services directly requested by the merchant.
6. SMS & Messaging Communications
When you provide consent to receive SMS communications, we may send messages related to:
- Merchant account updates
- Payment terminal setup or troubleshooting
- Account notifications
- Support responses
- Service-related operational communications
Message frequency varies based on your interaction with our services.
Message and data rates may apply.
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us at support@diamondpayments.io.
7. Third-Party Services
Our Website and services may integrate with third-party platforms. We are not responsible for the privacy practices of third parties, and their policies govern their use of your information.
8. Data Retention
We retain information for as long as necessary to:
- Provide services
- Meet legal, regulatory, and contractual obligations
- Resolve disputes and enforce agreements
Retention periods may extend beyond account termination as required by law or banking partners.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect information. However, no system is completely secure, and we cannot guarantee absolute security.
10. Your Rights & Choices
Depending on your jurisdiction, you may have rights to:
- Access or update your information
- Request deletion (subject to legal retention requirements)
- Opt out of certain communications
Requests may be submitted using the contact information below.
11. California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to request disclosure of collected information categories and purposes.
We do not discriminate against users for exercising privacy rights.
12. Cookies & Tracking
We use cookies and similar technologies to enhance functionality and analyze usage. You may disable cookies through browser settings, though this may affect site functionality.
13. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.
14. Changes to This Policy
We may update this Privacy Policy periodically. Updates are effective upon posting to the Website.
15. Contact Information
Diamond Payments
A DBA of Diamond Hand Empire Inc.
1640 Camino Del Rio N. #882775
San Diego, CA 92108
United States
Email: support@diamondpayments.io
By using DiamondPayments.io, you acknowledge and agree to this Privacy Policy.